Turning complex servicing workflows into clearer experiences for specialists navigating customer disputes, payments, and financial assistance.
Led design of a centralized in-app experience for viewing reported content outcomes and submitting appeals, improving transparency and user trust.
Led improvements across scheduling, waiting room, and patient management workflows, tripling daily usage and supporting subscription retention.
Designed the mobile translation experience, defining how localized content surfaces across recipe, article and product Pins.
Redesigned a self-serve workflow, simplifying how product and marketing teams create and publish educational content across the Pinterest app.
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