Designed the mobile translation experience, defining how localized content surfaces across recipes and shoppable Pins.
Led design of a centralized in-app experience for viewing reported content outcomes and submitting appeals, improving transparency and user trust.
Led improvements across scheduling, waiting room, and patient management workflows, tripling daily usage and supporting subscription retention.
Designed a servicing workflow for reviewing charges and initiating disputes, simplifying how agents resolve customer billing issues.
Redesigned in-app guidance creation, enabling faster experimentation and supporting feature adoption.
Enhanced tagging in a unified communication platform, improving coordination for medical staff managing shared work.
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